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Inflight Service – Enhancing the travel experience

If you ever travelled by air or sea in the Nordic/Baltic area, chances are good that we have served you through the stores of one of our many airline, ferry or airport partners.

The essence of our business concept is to enhance the travel experience  offered by our partners by providing convenient, high quality shopping from a wide selection of attractive products at outstanding value.

We know shopping is an appreciated part of  the travelling experience and can have a significant impact on overall customer satisfaction. The starting point for all of our store concepts is a thorough understanding of the consumer needs combined with the desired store profile requirements of our partners.

We are also the people behind the EUROSHOP airport shops chain, with stores in Sweden, Estonia, and Poland - and also on board ferries operated by Fjord Line and Unity Line.

As of may 2012, we launched the Holiday Taxfree brand as an umbrella brand for the highly successful pre-order concept offered to our airline customers.

Welcome to learn more about us by choosing a topic from the menu.



  Inflight Service to be acquired by gategroup

Stockholm (Sweden), 2 December 2015

gategroup Holding AG (“gategroup”), a global provider of products, services and solutions related to passengers’ on-board experience will acquire 100% ownership of Inflight Service Group (“IFS”) from funds advised by Triton. IFS is a leading travel retail specialist in the European market, focused on airline retailing.

gategroup will incorporate IFS into its current Buy on Board activities and through this create a world leading airline inflight division with the focus on delivering exceptional passenger experiences as well as maximizing revenue opportunities for airline customers.  The new Buy on Board division will also be the base for growth of the increasingly important retail concepts on various airlines across the world.

Details around how the acquisition will be executed in view of cooperation with current and future business partners will be communicated later but for the immediate future no major changes are foreseen to take place. Strong measures are being taken in order to guarantee no business interruptions will occur due to the acquisition.

“To have gategroup as the new owner to IFS gives us a unique platform to further develop our business within and outside of the Nordics. We as partners will have the opportunity to manage the whole value chain, develop best-in-class retail concepts and implement these with the business partners we work with. We could not have gotten a better owner in order to drive our business further,” says Lars Löfgren, Chief Executive Officer of Inflight Service.  

“We are very pleased to have found a service provider in IFS that shares our focus on innovation and efficiency, with the flexibility to quickly adapt within the ever-changing world of the airline industry and with a common goal to provide the best possible offering to customers. It is a clear step forward in creating the largest Buy on Board operator in the industry, leading commercial innovation, knowledge of customers and technology as well as to accelerate ancillary business generation for the airlines whilst significantly enhancing passenger satisfaction.  We look forward to welcoming the IFS employees to our gategroup community and to jointly continuing to develop and deploy advancements in this important retail space,” says Xavier Rossinyol, gategroup Chief Executive Officer.

 “We are very pleased to welcome gategroup as new owners of IFS. The two companies fit strategically very well together and the combined business will be able to enhance its customer offering, and be an even stronger partner in helping airlines and other customers delivering ancillary revenues,” says Per Agebäck, Director of the IFS board.

About Inflight Service
Founded in 1991, Inflight Service is the leading operator in the Nordic travel retail market, with strong presence in Eastern Europe and emerging presence in other European markets. Inflight Service is headquartered in Kista, Sweden. 

The company is a leading travel retail specialist with revenues in excess of SEK 2 billion primarily focused on airline retailing, ferry retailing and the operation of airport shops alongside a small presence in wholesale and retail services.

For further information: www.inflightservice.se

About gategroup
gategroup is the leading independent global provider of products, services and solutions related to a passengers’ on-board experience. The company specialises in catering and hospitality and on-board products and services to companies that serve people on the move. gategroup achieved revenues of CHF 3,000 million in their last financial year.


gategroup Holding AG was established in 2008 to build on the core Gate Gourmet airline catering and provisioning business, and to recognize the Group’s evolution into a comprehensive provider of on-board products and services. Its portfolio is designed to meet the fast-changing needs of customers around the world offering end-to-end solutions. gategroup is publicly listed in Zurich on the SIX Swiss Exchange.

For further information: www.gategroup.com

About Triton
The Triton funds invest in and support the positive development of medium-sized businesses headquartered in Northern Europe - with a focus on Germany, Switzerland, Austria, Italy, Spain and the four Nordic countries: Denmark, Finland, Norway and Sweden. Within this European region, Triton focuses on businesses in the Industrial, Business Services, and Consumer/Health sectors.

Triton seeks to contribute to the building of better businesses for the longer term. Triton and its executives wish to be agents of positive change towards sustainable operational improvements and growth. The 30 companies currently in Triton's portfolio have combined sales of over €14 billion and more than 60,000 employees. The Triton funds are advised by dedicated teams based in Germany, the Nordics, United Kingdom, Luxembourg, Jersey, Italy and China.

For further information: www.triton-partners.com

Press Contacts

Inflight Service
Lars Löfgren                                                
Phone: + 46 10 479 05 00                                  
Email: lars.lofgren@inflightservice.se

Dagmara Robinson
Phone: +41 44 533 70 32
Email: invest@gategroup.com


Marcus Brans                                    
Phone: +49 69 921 02204                
Email: brans@triton-partners.com


Inflight Service announces CEO transition


Stockholm 15 January, 2015

Inflight Service today announced that its board of directors has appointed board member Lars Löfgren as new President and Chief Executive Officer effective immediately. Departing CEO Björn Ulfberg will remain as an adviser to the Inflight Service Group and as an investor in the company. 

Speaking on behalf of Inflight Service's board, Chairman André Dosé said, "We would like to recognize Björn's contributions to Inflight Service, including developing and leading a series of successful initiatives focused on organizational realignment, several successful contract tenders, and for establishing an international platform. These changes have helped establish a solid foundation for Inflight Service's future, and we remain committed to our ambitious growth agenda as the leading airline and ferry retailer in Europe. At the same time, I am pleased that Lars Löfgren has accepted the role as CEO. Lars is a proven leader, with extensive experience from the travel industry. His vision for how travel retail can enhance the travel experience and meet the future needs of travelers is exactly what Inflight Service needs as the company enters its next phase of service innovation and growth. I am confident that Lars is the right leader to drive Inflight Service forward and execute on the set strategy."
Björn Ulfberg stated,
“I am grateful to have had the opportunity to lead such a talented team and proud of what we have accomplished during such an important chapter in Inflight Service’s history. Together, we have established the right strategy to grow the airline and ferry segments, and expand our pre-order concept outside the Nordics.”

Lars Löfgren joined Inflight Service's board of directors in 2014, and previously served as CEO of Thomas Cook Northern Europe, the market leader in the Nordic charter industry with over SEK 12 billion in revenues. In addition to his deep expertise in airline and charter businesses, Löfgren has extensive experience in leading and developing executive management teams.
Löfgren said,
"I am excited to take on the role as CEO of Inflight Service and work with the board and management team to further develop and expand our retail offerings. As a former travel executive, I am well aware of the challenges that airlines and travel companies face in today’s dynamic and changing environment. Inflight Service has a fantastic platform to offer both existing and new customers attractive opportunities for innovative ancillary revenues."

For further information, please contact:

Lars Löfgren, President & CEO, Inflight Service
Tel: +46 72 251 33 16
André Dosé, Chairman of the Board, Inflight Service
Tel: +41 79 320 56 84.

About Inflight Service

IFS Logo

Inflight Service Europe AB is the leading airline retailer in Europe. The Company is the airline industry´s pre-order specialist, known for its ability to deliver unprecedented value to its customers and world class consumer loyalty to their customers´ retail business. Inflight Service also successfully manages retail operations for ferries, airports and harbors across Northern Europe, the Baltics and Poland.


Stockholm 12 August, 2013


We are delighted to announce that the Norwegian Ferry Line operator Fjord Line has awarded Inflight Service the concession to operate the Tax Free Shop on the Sandefjord (Norway) and Strömstad (Sweden) route commencing in early summer 2014.
The new shop will be built on the ship Oslofjord (currently called Bergensfjord) that will be refurbished in the first quarter of next year and start traffic on the route later in the spring/early summer. The renovated ship will do 2 daily trips from Sandefjord to Strömstad and is expected to attract some 450,000 passengers annually. The completely new +1200 square meters Tax Free Shop will be custom made to deliver a unique shopping experience, designed to meet consumer needs on this particular route. As this is a route where Tax Free shopping is the primary reason for travelling, the "sales per passenger" numbers are expected to be among the highest in the world for a ferry route. The primary product groups will consist of spirits, wines, beer, tobacco, perfume & cosmetics, confectionery, fashion, electronics and some strategic food items. However, other product groups may be added from time to time.

Commenting on the agreement, Ingvald Fardal, CEO of Fjord Line says "The importance of the Tax Free Sales to establishing this route is extraordinary and we have found that Inflight Service is meeting the extremely high standards we require from our business partner. I am very excited about the plans we have seen and am looking forward to implementing them with Inflight Service as this new venture is launched during 2014"

John Baumgartner, Business Development Director Inflight Service, who leads the project stated "We are very proud and excited to have been given this opportunity to create and manage one of the best Tax Free concepts in the whole Nordics, a challenge we look forward to." John adds, "Everyone at Inflight Service and our business partners are ready and eager to start working on this project to deliver an outstanding shop and a truly exciting shopping experience for Fjord Line's passengers."

For more information, please liaise with your regular contact person at Inflight Service.

Björn Ulfberg

CEO & President

Inflight Service Europe AB


Stockholm, 27 June, 2013
We are delighted to announce that Inflight Service and Jetairfly have agreed to introduce the Pre-Order concept in the Belgian market with estimated launch date 15 November 2013. The Pre-Order concept is and has been hugely successful in the Nordics for the last 25 years and will now for the first time be presented to customers in mainland Europe. The Pre-Order concept will initially be presented to some 1,4 million Jetairfly passengers per year!
The Pre-Order concept contains the following unique attributes:
 Pro-active communication to the passengers via e-mails, text messages, catalog sent home and dynamic web-shop allowing for a convenient and hustle free shopping experience prior to travel
 A wide assortment consisting of around 800+ top selling items from all traditional Travel Retail product categories combined with selected local/Belgian brands
 Delivery guarantee to assure that ordered items always are available
 All items conveniently delivered to the passenger’s seat
 Flexible payment methods
 Possibility to shop for delivery on both out- and homebound travel
Inflight Service and Jetairfly already cooperate in view of the on-board retail services and the Pre-Order concept will be implemented to complement and further increase the world class retail service offered to Jetairfly’s passengers.
For more information please be in touch with your daily contact person at Inflight Service.

Best regards,
John Baumgartner
Director, Business Development
Inflight Service Europe AB



Inflight Service Europe AB | Torshamnsgatan 20 | 164 40 KISTA | Sweden | Tel: +46 (0)10-479 05 00 | info@inflightservice.se

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