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Inflight Service – Enhancing the travel experience

If you ever travelled by air or sea in the Nordic/Baltic area, chances are good that we have served you through the stores of one of our many airline, ferry or airport partners.

The essence of our business concept is to enhance the travel experience  offered by our partners by providing convenient, high quality shopping from a wide selection of attractive products at outstanding value.

We know shopping is an appreciated part of  the travelling experience and can have a significant impact on overall customer satisfaction. The starting point for all of our store concepts is a thorough understanding of the consumer needs combined with the desired store profile requirements of our partners.

We are also the people behind the EUROSHOP airport shops chain, with stores in Sweden, Estonia, and Poland - and also on board ferries operated by Fjord Line and Unity Line.

As of may 2012, we launched the Holiday Taxfree brand as an umbrella brand for the highly successful pre-order concept offered to our airline customers.

Welcome to learn more about us by choosing a topic from the menu.

 

News

  INFLIGHT SERVICE AB AND NORWEGIAN AIR SHUTTLE ASA SIGN AGREEMENT COVERING ALL RETAIL AND CATERING SERVICES FOR THE EUROPEAN SHORT HAUL ROUTES
Företag

Stockholm 16 January, 2014

Norwegian

We are delighted to announce that Norwegian Air Shuttle ASA has awarded Inflight Service AB the responsibility to operate all On-board retail (Duty Free and food), all Pre-order retail (Duty Free and food) and to manage all Catering Service Providers. The agreement covers the European Operations and is effective (preliminary) from April 30 2014 and valid for 5 years.

Inflight Service provides Pre-order Duty Free services to Norwegian’s passengers (on charter flights from the Nordic countries) already today. The parties will now substantially extend the cooperation to cover the above European services and further expand the unique pre-order to other routes and flights where possible. Both parties are eager to innovate and bring new and exciting products and services to Norwegian’s passengers and at the same time continuously grow the net income from these ancillary services.

Commenting on the agreement, Bjørn Erik Barman-Jenssen, Director Ground Operations & In-flight Services in Norwegian Air Shuttle AS, says ”The importance of having a flexible and innovative partner supporting us in our ambition to continuously differentiate our passenger offering behind the Norwegian brand, is paramount. We believe that Inflight Service meets the very high standards we require from our business partners, and that they have the willingness to invest with us as we expand operations to new markets. We are very pleased to strengthen our cooperation with Inflight Service for the future”

Björn Ulfberg, CEO of Inflight Service AB, comments “We are very proud to have been chosen as the partner for Norwegian in this exciting stage of their business´ development. Norwegian is a customer that has very high expectations on our retailing capabilities coupled with very ambitious growth plans. We are delighted to have signed an agreement with a customer that is willing to cooperate with us in a very progressive fashion with a shared objective to deliver a leading passenger experience throughout the journey. Building on our unique airline retail capabilities, we are very excited about the opportunity to take airline retailing to the next level together with Norwegian.”

For more information, please contact John Baumgartner at Inflight Service on +46 708 841 930 or john.baumgartner@inflightservice.se

  Modlin Mazovia Airport - New Travel Shops Customer
 

Stockholm and Wasaw, July 24 2012.

Inflight Service is awarded Contract to run Tax Free shops at Warsaw – Modlin Mazovia Airport
Inflight Service Poland Sp. Z.o.o., a 100% subsidiary of Inflight Service Europe AB, has been awarded the contract to run the Tax Free/Travel Retail shops at Warsaw – Modlin Mazovia Airport, Poland.

The contract covers four (4) shops on the airside, and one (1) shop on the landside. Inflight Service will be the only operator of traditional Tax Free retail shops at the airport and the assortment will include alcohol, tobacco, confectionery, perfume, cosmetics and skincare. Inflight Service will also retail other products such as nonalcoholic beverages, accessories, newspapers, magazines, and souvenir items. The contract is for six (6) years and the shops will be opened as soon as possible as agreed and planned with the airport authorities.

Warsaw – Modlin Mazovia Airport, located some 35 km north of Warsaw, is an airport formerly used mainly as a military airfield. However, due to an increased need for more airport capacity in the Warsaw area, the Airport opened on 15 July 2012 for commercial air traffic. The airport is to serve international short and medium range routes as well as domestic routes to and from other regional airports and is to be a base for low cost airlines serving Warsaw and central parts of Poland– Wizzair and Ryanair have already started flying from the airport. The estimated passenger figure for 2013 is 1,8 million and is expected to increase to 2,3 million in 2016.

Björn Ulfberg, CEO of Inflight Service Europe AB comments

“We are very proud to have been rewarded the contract to run the Tax Free shops at Warsaw – Modlin Mazovia Airport. As a Company we have been remodeling our retail offer and the new contract is great evidence to getting the whole concept right. Our local and central teams have worked extremely hard to deliver an appealing offer for the airport authorities and are very excited about realizing this opportunity over the years to come. Inflight Service has long and productive relationships with several other business partners in Poland and we are very much looking forward to establishing the same dynamic environment with Warsaw – Modlin Mazovia Airport.”

Further information, please contact:
Janusz Grabowski,General Manager Travel Shops, Inflight Service Europe AB
Tel +46 (0)8 594 907 59

About Inflight Service Europe AB
Inflight Service Europe AB (IFS), based in Stockholm, has a leading position within the Northern European tax free and travel retail industry. With clients mainly in the Nordic countries, the Baltic States and Poland, IFS offers services and business concepts to airlines, airports and ferry & cruise lines. IFS' turnover for 2011 was 235 MEUR and number of employees approximately 300 in five countries
.

 

 

  Jetairfly - New Airline Retail Customer
 

Stockholm, July 19 2012.

Inflight Service Europe AB (IFS) and TUI Airlines Belgium NV, trading as Jetairfly, have signed an agreement covering the onboard retail activities on board Jetairfly’s 20 aircraft starting from late October 2012. The cooperation is in line with both party´s continuous drive to further develop and excel in retail activities to maximize passenger satisfaction and net profit from the retailing operation.

Björn Ulfberg, CEO of Inflight Service Europe AB, comments “We are extremely pleased to have reached this agreement with Jetairfly for several reasons. First, the fact that such an innovative and qualitative airline as Jetairfly has chosen IFS as their partner proves that our inflight retailing skills are world class and highly valued. We are also pleased to expand our cooperation with the TUI group outside of the Nordics where we have had a very long and mutually beneficial relationship. Furthermore, this is a milestone in that this contract represents our first step outside the Nordics, in line with our expansion strategy, and very importantly a stepping stone for further development in the near future.”

Rogier Polderman, Director of Business Performance and Contracting at Jetairfly, comments “Jetairfly is always looking for innovative and successful developments in all areas of our company. Therefore we are very pleased to have reached this agreement with Inflight Service as we believe the cooperation will bring forth a new level of retailing skills and profit to us. Inflight Service has a great and proven track record of driving inflight sales in the Nordics and we are convinced the cooperation will result in the same onboard our planes. We are eager to work with Inflight Service to further develop our offering and hope to transform our business in a very positive way for our passengers through this partnership.”

Further information, please contact:
John Baumgatner, Director Business Development, Inflight Service Europe AB
Tel +46 (0) 708-841 930

About Inflight Service Europe AB
Inflight Service Europe AB (IFS), based in Stockholm, has a leading position within the Northern European tax free and travel retail industry. With clients mainly in the Nordic countries, the Baltic States and Poland, IFS offers services and business concepts to airlines, airports and ferry & cruise lines. IFS' turnover for 2011 was 235 MEUR and number of employees approximately 300 in five countries
.

 

 

  Paradise outlet will open at the end of September!
 

Stockholm, June 21 2012.

Cimber Sterling A/S is a Danish airline operating approx. 20 aircrafts. Cimber Sterling flies regional-, charter- and leisure flights. Cimber Sterling is already an Inflight Service Pre-Order customer but has now chosen to expand the cooperation with Inflight Service to include both Pre-Order and Inflight Retail such as Food & Beverage and on board Tax Free sales. The expanded cooperation starts 10th of May.

Birka Paradise and Inflight Service will soon open a new for the Baltic Sea unique store – Outlet Paradise.

The assortment will consist of various product categories such as clothing, design, "home styling" and various accessories - all at strongly discounted prices! The assortment will be dynamic and change from week to week in order to create an exciting shopping experience in addition to the tax-free shop.
The store, which will be located right next to the reception area on Deck 5, will be run by Inflight Service, together with Birka Cruises and Birka Paradise.

Welcome aboard!

Further information, please contact:
John Baumgatner, Director Business Development, Inflight Service Europe AB
Tel +46 (0) 708-841 930

 

 

  Cimber Sterling A/S expands the cooperation with Inflight Service
 

Stockholm, April 20 2012.

Cimber Sterling A/S is a Danish airline operating approx. 20 aircrafts. Cimber Sterling flies regional-, charter- and leisure flights. Cimber Sterling is already an Inflight Service Pre-Order customer but has now chosen to expand the cooperation with Inflight Service to include both Pre-Order and Inflight Retail such as Food & Beverage and on board Tax Free sales. The expanded cooperation starts 10th of May.

Further information, please contact:
Camilla Holmberg, Sales Manager Airline Retail, Inflight Service Europe AB
Tel +46 (0) 70-355 30 04

About Inflight Service Europe AB
Inflight Service Europe AB (IFS), based in Stockholm, has a leading position within the Northern European tax free and travel retail industry. With clients mainly in the Nordic countries, the Baltic States and Poland, IFS offers services and business concepts to airlines, airports and ferry & cruise lines. IFS' turnover for 2011 was 235 MEUR and number of employees approximately 300 in five countries
.

About Cimber Sterling A/S
Cimber Sterling is a Danish airline which has its base at Kastrup and Billund in Denmark. Cimber Sterling flies to 40 destinations in Europe, mainly from Copenhagen, Denmark. The airline also operates dense domestic flights in Denmark.

 

 

  Inflight Service launches ‘Holiday Taxfree’ – the no 1 pre-order tax-free brand in the region
 

Stockholm, April 19 2012.

Inflight Service, the leading operator in the Nordic airline retail market today announces the launch of the retail brand Holiday Taxfree. Being the tax-free partner of more than ten leading airlines in the Nordics, Holiday Taxfree will instantly take the position as the no 1 pre-order tax-free brand in the region. Travellers will benefit from a consistent and familiar shopping experience and airlines will be able to increase ancillary revenue from pre-order sales, and all this without having to make any investments in marketing themselves.

Inflight Service (“IFS”) is a leading operator in the Nordic travel retail market. By supplying full concession retailing that allow airline, ferry and airport operators to enhance the travel experience with high quality shopping at outstanding value, IFS has become the regional leader in its field, with annual sales exceeding 2 billion SEK.

IFS now launches the retail brand, Holiday Taxfree, as an umbrella brand for pre-order tax-free Holiday Taxfree will be the common store-front for a vast majority of IFS airline customers.

Being the tax-free partner of choice for more than ten leading airlines in the Nordics (including SAS, Novair, Primera Air and Jet Time), Holiday Taxfree will instantly take the position as the no 1 pre-order tax-free brand in the region, allowing a consistent and familiar shopping experience for all pre-order customers, independent of which airline they travel with.

”Consumer insight is the starting point for all our retail concepts. Our aim is to continually be at the fore front of identifying the specific needs and wants of the leisure traveller – this is one of our main competitive advantages. The Holiday Taxfree concept is based on the collective expertise we have gathered as a market leader in our niche. We are convinced that the Holiday Taxfree concept will create an even more relevant pre-order experience” says Björn Ulfberg, CEO of IFS.

Niklas Julin, Marketing Manager at IFS comments:

”Building a pre-order brand is part of our commitment to further grow the travel retail market in general and airline retail in particular and by doing so make IFS a more attractive partner for our existing and potential customers. The brand will be built on a country by country basis through media with high reach in our key target audiences, and going forward increasingly coupled with direct consumer engagement.”

Pre-order – spending patterns

Recent IFS research shows that pre-order is a preferred way of tax-free shopping because of its convenience. Pre-order customers appreciate the ability to plan their purchase in advance and have their products delivered to the seat. As a result of this convenience, there is a strong over-representation of high-spenders1 among pre-order. The pre-order way of shopping is especially appreciated among families with children and in 70 per cent of the cases, a woman is responsible for making the order.

Sweden is the most established pre-order market in the Nordics, with 75 per cent of booking groups making a pre-order, followed by Norway where 60 per cent of booking groups make a pre-order.

In Norway and Finland, cognac is the most bought product category while whiskey is the number one product category in Sweden and Denmark. For the outbound trip, Sun Care is by volume the most bought category in all Nordic countries. Norwegians are the highest spenders and tend to buy from a variety of categories.

For additional information, please contact:
Björn Ulfberg, CEO & President, +46 733 889 333
Niklas Julin, Marketing Manager +46 703 65 22 50

About Inflight Service Europe AB
Inflight Service Europe AB (IFS), based in Stockholm, has a leading position within the Northern European tax free and travel retail industry. With clients mainly in the Nordic countries, the Baltic States and Poland, IFS offers services and business concepts to airlines, airports and ferry & cruise lines. IFS' turnover for 2011 was 235 MEUR and number of employees approximately 300 in five countries
.

 

 

  DFDS Seaways OÜ - New Ferry Retail Customer
 

Stockholm, April 11 2012.

DFDS Seaways OÜ and Inflight Service have agreed to develop together retail concept onboard DFDS´s ferry Lisco Patria. Inflight Service will provide support through procurement and assortment planning, logistics, sales analyse, development and various marketing activities.

Further information, please contact:
Jörgen Herman, Operation Manager, Inflight Service Estonia Eesti Oü
Tel: +372 605 88 97

About Inflight Service Europe AB
Inflight Service Europe AB (IFS), based in Stockholm, has a leading position within the Northern European tax free and travel retail industry. With clients mainly in the Nordic countries, the Baltic States and Poland, IFS offers services and business concepts to airlines, airports and ferry & cruise lines. IFS' turnover for 2011 was 235 MEUR and number of employees approximately 300 in five countries
.

About DFDS Seaways OÜ
DFDS Seaways OÜ (former Baltic Scandinavian Lines AS), owned by DFDS AS (leading Danish shipping company), operates Ro-Pax ferry Lisco Patria between Paldiski in Estonia and Kapellskär in Sweden with 6 departures weekly in each direction.

 

 

  LindaLine Express - New Ferry Retail Customer
 

Stockholm, April 11 2012.

Lindaliini AS has chosen Inflight Service as the main partner for its retail activities. With the help of Inflight Service, Lindaliini AS will concentrate on its core business and optimise retail operations.

Further information, please contact:
Jörgen Herman, Operation Manager, Inflight Service Estonia Eesti Oü
Tel: +372 605 88 97

About Inflight Service Europe AB
Inflight Service Europe AB (IFS), based in Stockholm, has a leading position within the Northern European tax free and travel retail industry. With clients mainly in the Nordic countries, the Baltic States and Poland, IFS offers services and business concepts to airlines, airports and ferry & cruise lines. IFS' turnover for 2011 was 235 MEUR and number of employees approximately 300 in five countries.

About Lindaliini AS
Lindaliini AS, owned by various estonian investors, has been operating route between Tallinn and Helsinki since 1997 under LindaLine Express brand name. Today the company operate two fast-ferries with capacity of appr. 400 pax. With 1h 30min travel time and up to 7 departures daily from each direction, LindaLine Express is one of the most convinient ways to travel between the two capitals.

 

 

  SmartLynx Airlines - New Airline Retail Customer
 

Stockholm, December 16 2011.

SmartLynx Airlines is an airline owned by Iceland Air. SmartLynx Airlines has bought Inflight Service’s airline retail concept during the winter 2011-2012. During this time, Smartlynx will operate Copenhagen-Goa. The startup process has taken less than one week and the first flight left Kastrup Airport the 15th of December.

Further information, please contact:
Camilla Holmberg, Sales Manager Airline Retail, Inflight Service Europe AB
Tel +46 (0) 70-355 30 04

About Inflight Service Europe AB
Inflight Service Europe AB (IFS), based in Stockholm, has a leading position within the Northern European tax free and travel retail industry. With clients mainly in the Nordic countries, the Baltic States and Poland, IFS offers services and business concepts to airlines, airports and ferry & cruise lines. IFS' turnover for 2011 was 235 MEUR and number of employees approximately 300 in five countries.

About SmartLynx Airlines
Smartlynx Airlines has a fleet of aircraft available to both airlines and tour operators for both short term projects or to boost route schedules. Smartlynx Airlines operates under its own Latvian AOC. Latvia is a JAA approved country and the AOC is thus in compliance with EU OPS 1. Smartlynx Airlines currently have six Airbus 320-200 and two Boeing 767-300 in their fleet.

 

 

  Inflight Service appoints new CEO
 

Stockholm, March 16 2011.

Inflight Service has appointed Björn Ulfberg as new Chief Executive Officer with immediate effect. Mr Ulfberg has significant experience in sales, marketing and general management from various international consumer and retail oriented organisations, including Nokia, Duni, Findus, Gillette and Procter & Gamble. “I am excited to join Inflight Service to, together with the rest of the management and employees, continue the development and growth of the company. I am also excited to have the opportunity to utilise my experiences from FMCG and retailing within the Travel Retail industry.” says Mr Ulfberg. 

The board welcomes Mr Ulfberg to the company and thanks the retiring CEO Per Thelin for his dedicated work.

Further information, please contact:
Björn Ulfberg, CEO Inflight Service Europe AB
Tel +46 (0) 733 889 333

Lars Österberg, Chairman of the Board, Inflight Service Europe AB
Tel: +46 (0)8 50 55 96 00

About Inflight Service Europe AB
Inflight Service Europe AB (IFS), based in Stockholm, has a leading position within the Northern European tax free and travel retail industry. With clients mainly in the Nordic countries, the Baltic States and Poland, IFS offers services and business concepts to airlines, airports and ferry & cruise lines. IFS' turnover for 2010 was 185 MEUR and number of employees approximately 300 in five countries.

   
  Inflight takes over Travel Retail at Stockholm Skavsta Airport
 

Stockholm, 1 March 2010.

Following a recently concluded bid process, Stockholm Skavsta Airport’s has awarded Inflight Service Europe the contract for management and operations of the airport’s airside travel retail shop, “Buy & Fly”.  The contract will be effective as of 1 May 2010.

The airport itself has operated the shop up to now, with Inflight Service as its chief supplier of goods.

The shop will undergo complete redesign and refurbishing in conjunction with the change of management.

- In view of our long-standing cooperation with SSA that dates back to 1995, we are of course very pleased to have been entrusted with the full responsibility for the shop operation, comments Peter Candell, Director Business Development at Inflight Service. We look forward to taking an active part in increasing the passenger service level by providing an enhanced product offer and an improved overall shopping environment. The planning for the creation of a new and better shop is already in progress, concludes Peter Candell.

- We are very pleased to have finalised this process, says Joakim Lindholm, Stockholm Skavsta Deputy CEO. Not only the management, but also the shop staff, which will be adopted by Inflight Service, see great potential in the new arrangement. It’s however the airport’s passengers that will be the biggest winners, profiting from a new bigger and much more attractive shop.

For further information, please contact:

Joakim Lindholm, Deputy CEO, Stockholm Skavsta Flygplats, tel +46 (0)70-398 50 17.
John Baumgartner, Director Business development, Inflight Service Europe AB, tel +46 (0) 708-841 930

About Inflight Service Europe AB
Inflight Service Europe AB (IFS), based in Stockholm, has a leading position within the Northern European tax free and travel retail industry. With clients mainly in the Nordic countries, the Baltic States and Poland, IFS offers services and business concepts to airlines, airports and ferry & cruise lines. IFS' turnover for 2010 was 185 MEUR and number of employees approximately 300 in five countries.

About Stockholm Skavsta Airport AB
Sweden’s third largest airport Stockholm Skavsta presently has a total of 50 destinations, of which 39 are Ryanair’s. The passenger volume for 2009 was just over 2.5 million. Apart from Ryanair, the Polish low cost carrier Wizz Air and Gotlandsflyg operate from the airport, as well as the charter airlines Fritidsresor (TUI) and Ving/Thomas Cook.

 

 

Inflight Service Europe AB | Tullvägen 2B | SE-190 46 Stockholm | Sweden | Tel: +46 (0)8 594 90700 | info@inflightservice.se

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