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Inflight Service – Enhancing the travel experience
If you ever travelled by air or sea in the Nordic/Baltic area, chances are good that we have served you through the stores of one of our many airline, ferry or airport partners.
The essence of our business concept is to enhance the travel experience offered by our partners by providing convenient, high quality shopping from a wide selection of attractive products at outstanding value.
We know shopping is an appreciated part of the travelling experience and can have a significant impact on overall customer satisfaction. The starting point for all of our store concepts is a thorough understanding of the consumer needs combined with the desired store profile requirements of our partners.
We are also the people behind the EUROSHOP airport shops chain, with stores in Sweden, Estonia, and Poland - and also on board ferries operated by Fjord Line and Unity Line.
As of may 2012, we launched the Holiday Taxfree brand as an umbrella brand for the highly successful pre-order concept offered to our airline customers.
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Stockholm 15 January, 2015
Inflight Service today announced that its board of directors has appointed board member Lars Löfgren as new President and Chief Executive Officer effective immediately. Departing CEO Björn Ulfberg will remain as an adviser to the Inflight Service Group and as an investor in the company.
Speaking on behalf of Inflight Service's board, Chairman André Dosé said, "We would like to recognize Björn's contributions to Inflight Service, including developing and leading a series of successful initiatives focused on organizational realignment, several successful contract tenders, and for establishing an international platform. These changes have helped establish a solid foundation for Inflight Service's future, and we remain committed to our ambitious growth agenda as the leading airline and ferry retailer in Europe. At the same time, I am pleased that Lars Löfgren has accepted the role as CEO. Lars is a proven leader, with extensive experience from the travel industry. His vision for how travel retail can enhance the travel experience and meet the future needs of travelers is exactly what Inflight Service needs as the company enters its next phase of service innovation and growth. I am confident that Lars is the right leader to drive Inflight Service forward and execute on the set strategy."
Björn Ulfberg stated, “I am grateful to have had the opportunity to lead such a talented team and proud of what we have accomplished during such an important chapter in Inflight Service’s history. Together, we have established the right strategy to grow the airline and ferry segments, and expand our pre-order concept outside the Nordics.”
Lars Löfgren joined Inflight Service's board of directors in 2014, and previously served as CEO of Thomas Cook Northern Europe, the market leader in the Nordic charter industry with over SEK 12 billion in revenues. In addition to his deep expertise in airline and charter businesses, Löfgren has extensive experience in leading and developing executive management teams.
Löfgren said, "I am excited to take on the role as CEO of Inflight Service and work with the board and management team to further develop and expand our retail offerings. As a former travel executive, I am well aware of the challenges that airlines and travel companies face in today’s dynamic and changing environment. Inflight Service has a fantastic platform to offer both existing and new customers attractive opportunities for innovative ancillary revenues."
For further information, please contact:
Tel: +46 10 479 05 00.
About Inflight Service
Inflight Service Europe AB is the leading airline retailer in Europe. The Company is the airline industry´s pre-order specialist, known for its ability to deliver unprecedented value to its customers and world class consumer loyalty to their customers´ retail business. Inflight Service also successfully manages retail operations for ferries, airports and harbors across Northern Europe, the Baltics and Poland.
Stockholm 12 August, 2013
We are delighted to announce that the Norwegian Ferry Line operator Fjord Line has awarded Inflight Service the concession to operate the Tax Free Shop on the Sandefjord (Norway) and Strömstad (Sweden) route commencing in early summer 2014.
The new shop will be built on the ship Oslofjord (currently called Bergensfjord) that will be refurbished in the first quarter of next year and start traffic on the route later in the spring/early summer. The renovated ship will do 2 daily trips from Sandefjord to Strömstad and is expected to attract some 450,000 passengers annually. The completely new +1200 square meters Tax Free Shop will be custom made to deliver a unique shopping experience, designed to meet consumer needs on this particular route. As this is a route where Tax Free shopping is the primary reason for travelling, the "sales per passenger" numbers are expected to be among the highest in the world for a ferry route. The primary product groups will consist of spirits, wines, beer, tobacco, perfume & cosmetics, confectionery, fashion, electronics and some strategic food items. However, other product groups may be added from time to time.
Commenting on the agreement, Ingvald Fardal, CEO of Fjord Line says "The importance of the Tax Free Sales to establishing this route is extraordinary and we have found that Inflight Service is meeting the extremely high standards we require from our business partner. I am very excited about the plans we have seen and am looking forward to implementing them with Inflight Service as this new venture is launched during 2014"
John Baumgartner, Business Development Director Inflight Service, who leads the project stated "We are very proud and excited to have been given this opportunity to create and manage one of the best Tax Free concepts in the whole Nordics, a challenge we look forward to." John adds, "Everyone at Inflight Service and our business partners are ready and eager to start working on this project to deliver an outstanding shop and a truly exciting shopping experience for Fjord Line's passengers."
For more information, please liaise with your regular contact person at Inflight Service.
CEO & President
Inflight Service Europe AB
Stockholm, 27 June, 2013
We are delighted to announce that Inflight Service and Jetairfly have agreed to introduce the Pre-Order concept in the Belgian market with estimated launch date 15 November 2013. The Pre-Order concept is and has been hugely successful in the Nordics for the last 25 years and will now for the first time be presented to customers in mainland Europe. The Pre-Order concept will initially be presented to some 1,4 million Jetairfly passengers per year!
The Pre-Order concept contains the following unique attributes:
Pro-active communication to the passengers via e-mails, text messages, catalog sent home and dynamic web-shop allowing for a convenient and hustle free shopping experience prior to travel
A wide assortment consisting of around 800+ top selling items from all traditional Travel Retail product categories combined with selected local/Belgian brands
Delivery guarantee to assure that ordered items always are available
All items conveniently delivered to the passenger’s seat
Flexible payment methods
Possibility to shop for delivery on both out- and homebound travel
Inflight Service and Jetairfly already cooperate in view of the on-board retail services and the Pre-Order concept will be implemented to complement and further increase the world class retail service offered to Jetairfly’s passengers.
For more information please be in touch with your daily contact person at Inflight Service.
Director, Business Development
Inflight Service Europe AB